We provide answers to the most frequently asked questions from prosthetic and orthotic clients. If your questions is not answered here please call or email!
Check out our clinic locator to find the most convenient location for you. The clinic locator will give you the correct number to call to book an appointment with each clinic.
Please note if this is your first appointment with us it’s a good idea to have the right information handy. Check out the answer to this question in FAQs below.
It is helpful to have the following information handy before you call to book your first appointment.
- Full name
- Date of birth
- Funding source: NDIS, Enable, insurance or private?
FOR NDIS PARTICIPANTS
- NDIS number
- NDIS plan management details
FOR INSURANCE CLAIMS
- Insurance company details
- Your claim number
FOR ENABLE NSW PARTICIPANTS
- Medicare number
- Pension card details
It depends on how your prosthetic or orthotic services will be funded.
If you are an Enable NSW client attending an accredited amputee clinic you will need a referral from your GP to see the Rehabilitation Specialist doctor. For orthotics, a referral can also be made by a physiotherapist, podiatrist or other allied health professional.
If your prosthesis or orthosis is funded under the National Disability Insurance Scheme (NDIS) or privately you will not need a referral to see a clinician.
If an insurance company is providing funding, it’s best to check with them before booking.
If you’re not sure, feel free to give us a call to discuss your particular circumstance with our team.
Most of our clients come to their appointments in private cars. For clinics held in hospitals you may be able to access Community Transport.
You will find the addresses and directions on the clinic locator page.
Yes – there is wheelchair access at all our workshops and clinics.
If you are booked into an Amputee Clinic, you may also see a Rehabilitation Specialist doctor and a Physiotherapist who specialises in amputee rehabilitation. We can help you determine which health care practitioner you may need an appointment with when you give us a call.
Yes – there is parking available at all our workshops and clinics. However, it can sometimes be challenging to get a park at some of the hospitals we work at.
The first stage of making a prosthesis is for your prosthetist to take a cast of your stump. They then modify that cast to make a positive model that we then use to either drape plastic over to create a diagnostic socket or laminate to make a definitive socket. We then assemble the componentry (foot, knee etc) with the socket ready for a fitting. See some of the devices we make by browsing our Gallery.
Please refer to our page on funding options and NDIS for more information about funding.
